Privacy Policy
Your privacy and data security are our top priorities. Learn how we collect, use, and protect your personal information.
Ganyu Ipemelere Transport Services (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ride-hailing services in Malawi.
By using our services, you consent to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not use our services.
Information We Collect
We collect information necessary to provide safe, efficient transport services
Personal Information
- Name and contact details
- Phone number and email
- Profile photo (optional)
- Age and identification (for verification)
Location Data
- Pickup and drop-off locations
- Real-time location during rides
- Location history for service improvement
- GPS coordinates for accurate routing
Communication Data
- Phone calls for ride coordination
- Customer service communications
- Feedback and ratings
- Support requests and responses
Transaction Information
- Payment method details
- Ride fare and payment history
- Mobile money transaction data
- Receipts and invoices
How We Use Your Information
Service Delivery
We use your information to provide ride-hailing services, including connecting you with drivers, processing payments, providing customer support, and ensuring service quality through ratings and reviews.
Safety and Security
Your location data helps us ensure your safety during rides, verify driver and passenger identities, investigate safety incidents, and comply with law enforcement requests when legally required.
Service Improvement
We analyze usage patterns and feedback to improve our services, optimize routes and pricing, develop new features, and better serve the Malawian transport market.
Communication
We use your contact information to coordinate rides through phone calls, send service updates, safety notifications, promotional offers (with your consent), and important policy changes.
How We Protect Your Data
Industry-leading security measures to keep your information safe
Data Encryption
All personal data is encrypted both in transit and at rest using industry-standard encryption protocols.
Access Controls
Strict access controls ensure only authorized personnel can access customer data for legitimate business purposes.
Regular Audits
We conduct regular security audits and assessments to ensure your data remains protected.
Malawi Compliance
Our practices comply with Malawi data protection laws and international privacy standards.
When We Share Information
With Drivers
We share necessary information with drivers to provide your ride, including your name, phone number, and pickup/drop-off locations to coordinate your transportation.
Service Providers
We work with trusted third-party service providers for payment processing, mapping services, customer support, and technology infrastructure. These providers are contractually bound to protect your data.
Legal Requirements
We may disclose information when required by Malawian law, court orders, or to protect the safety and rights of our users, employees, or the public.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, with the same privacy protections applying.
Your Privacy Rights
Access and Portability
You can request access to your personal data and receive a copy in a portable format.
Correction and Updates
You can update your profile information and request correction of inaccurate data.
Deletion
You can request deletion of your account and associated data, subject to legal requirements.
Marketing Opt-out
You can unsubscribe from promotional communications while still receiving service-related messages.
Location Services
You can control location sharing through your device settings, though this may limit service functionality.
Data Concerns
You can raise privacy concerns or complaints through our customer support channels.
Data Retention
We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Account information is retained while your account is active. Trip history and location data are typically retained for 7 years for safety, legal, and service improvement purposes. Payment information is retained according to financial regulations in Malawi.
When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law or for legitimate business purposes such as safety investigations or legal proceedings.
Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Rides for minors must be booked by a parent or guardian who takes responsibility for the trip and any associated data collection.
Questions About Privacy?
If you have questions about this Privacy Policy or how we handle your personal information, please contact us using the methods below.
Phone
+265 888 81 93 33
+265 999 35 54 61
+27 739 476 681
+93 700 017 627
Available 24/7
privacy@ipemelere.com
We respond within 24 hours
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and through our app. Changes take effect immediately upon posting.